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  2. Direito de cancelamento

Direito de cancelamento

Information on the right of cancellation

Purchases on the Coldibetto website are subject to the discipline of Law Decree 206/05, dictated in the matter of distance contracts, in cases the delivery of the goods takes place at the buyer’s home, as these purchases are completed outside from the business premises. The Community legislation as per these cases, more commonly known as the Right of Cancellation, provides that this right can be exercised only by natural persons (consumers) who act for purposes that can be considered unrelated to commercial activity. The Right of Cancellation, therefore, cannot be exercised by legal persons or natural persons acting for purposes related to a commercial activity. Purchases made by resellers or by subjects who purchase for resale to third parties are also excluded from the Right of Cancellation.

Such Right consists of: the consumer has the right to withdraw from the contract within 14 working days from receipt of the goods and by returning the goods subject to cancellation to the seller, who will refund the price of the returned goods. The Right of Cancellation does not apply to products delivered sealed, which have been opened by the consumer. To exercise this right it is necessary to have the following documents and data:

1. original invoice (indicating the order number, invoice number, customer code)

2. in case of partial cancellation, in addition to the purchase invoice, the article code(s) of the products

3. bank details where the transfer must be made (Code CIN – ABI – CAB – Current account consisting of 12 alphanumeric characters of the invoice holder).

The procedure is as follows: the communication expressing the will to withdraw can be anticipated by fax, telegram, telex and e-mail, but must be confirmed by a registered letter with “acknowledgment of receipt” (Raccomandata A.R.) within 48 hours. The communication must be sent by registered letter with “acknowledgment of receipt” (Raccomandata A.R.) within 10 working days from the receipt of the goods. The registered letter must be addressed to: (Indicate address).

The registered letter must contain the declaration of wanting to exercise the Right of Cancellation, indicating all the data mentioned above (order number, invoice and customer code, article code of the products to be subject to cancellation, bank details).

How to make the return shipment: after activating the cancellation procedure, it is necessary to insert the original packaging containing the goods in a special package, in order to protect the original packaging of the products from any damage, writing or alteration. Coldibetto reserves the right to refuse the goods received in the event of non-compliance with the above procedure. The goods must be sent at your own expense within a maximum time of 14 days from receipt to the following address: (Indicate address).

As soon as possible and, in any case, within 30 days of receipt of the Notice of Cancellation, the amount paid will be credited to the Consumer.

The only costs charged to the customer are those relating to the return of the product. Full details of Col di Betto S.S., Colle Umberto Vocabolo Col di Betto, 06133, Perugia – Italy, P. Iva 02488460540, PEC: coldibetto@legalmail.it

Information and complaints

For shipments that arrive damaged to the buyer, a free replacement shipment is provided, subject to notification of the incident. For any clarification or any complaint, Coldibetto can be contacted at +39 339 423 1044 or by e-mail at marketing@coldibetto.com

Regarding shipments, our couriers will refer to the laws governing the transport of goods both in Italy and abroad.

“Compensation by the courier for loss or damage is limited to the maximum established by Law no. 450 and subsequent amendments for shipments to Italy, or to the Warsaw Convention of 12 October 1929 and following changes for shipments by air, or by the Geneva Convention of 19 May 1956 for international shipments by road”.

To request insured shipping, send an email to marketing@coldibetto.com